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Charges and Authorization Holds
Below is an example Charging policy
Authorization holds or pending charges help us verify available funds on your payment method before shipping your order.
Because we don't send a full charge to your bank until we ship your items, you may see more than one authorization, sometimes for the same amount.
For substituted items, If you selected a higher priced substitution, you’ll also see a higher authorization hold until we charge for the item(s).
How long does it take for an authorization hold to fall off my account?
We immediately send a release of the authorized funds once your financial institution approves the authorization. Depending on your financial institution, it may take up to seven business days for the authorization hold to fall off your account.
You can use any of the following to pay for your [Your Business Name] orders.
You can use any of the following to pay for your [Your Business Name] orders.
• Debit cards
• Credit cards
• Gift cards (Note: you cannot use a gift card to purchase another gift card)
• PayPal
Unrecognized Charges or Orders
You may have a compromised card. If you don't recognize [Your Business Name] charges on your credit/debit card. Use the Contact Us button to get immediate help. Type Unauthorized Charges in the description field.
What do I need to do?
• Contact your bank or credit card company to let them know about the unauthorized use and dispute any charges. Your financial institution is always the best place to turn to recover those funds.
• Delete any saved payment information.
• If you use the same email address and password for accounts outside of [Your Business Name], change your passwords for those accounts as well.
We understand you would want to take every measure possible to protect your information. If you want to close your account and start over, contact us.
