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Returns (Cigar/Tobacco Example)
Below is an example of a Return Policy
Contact Customer Service for a Return Merchandiser Authorization Number at [Your 800 Number].
We do our best to provide you with the highest quality cigars, tobacco, pipes, and accessories, in perfect condition, as quickly as possible. Every shipment is inspected for quality and undergoes a series of several spot-checks by our shipping staff for accuracy and quality but in the case that you are not satisfied with your purchase, you may return the item within 30 days* of receipt of your order. Simply, contact Customer Service or call [Your 800 Number] and our team of customer service representatives will guide you through our easy return process. Upon completion of the return, you will receive a Return Merchandise Authorization Number (RMA#). It is important that you write this number on the outside of the package to ensure accuracy upon receipt of the return. Please take note that returns take 3-10 business days from receiving a return to process.
How the return policy works:
Return Policy - Any item can be returned within 30 days upon receipt of your order for a, credit, refund, or exchange. Any merchandise returned, must be new and in the packaging with the exception of any damage or defects. Returns take up to 3-10 business days from receiving a return to process.
In addition, any promotional items that came with the item you are returning, must be returned or you will be charged for the retail price of the promotional item(s)
*During the holidays, items shipped between November 1st and December 31st can be returned until January 31st.
